Work Request
Tenants Love It, Managers Rejoice: Seamless Work Request to Work Order
Want to transform maintenance from reactive to proactive? ServeDeck's Work Request module is more than just a request form. No more lost notes or cryptic emails. You can capture crucial details like work description, location, and priority with customizable digital forms.
Empower your tenants to easily submit requests, managers to track progress, and everyone to breathe a sigh of relief with reduced tenant wait times by 30% and boost your team productivity by 20% with streamlined workflows and automatic updates. Customize digital forms, track request status in real-time, and even generate work orders directly from approved requests. ServeDeck empowers you to take control of your maintenance process.
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Servedeck
Work Request features
- Effortless Work Request Submission
- With customisable form components, you have the flexibility to create detailed work request forms, offering your building occupants a smooth and user-friendly way to raise maintenance requests.
- Centralized Work Request Management
- View, track, and manage requests from a single, platform. Configurable escalation feature ensures accountability every step of the way.
- Seamless work order creation
- Convert approved work requests into work orders easily. Maintenance Manager may add technical details and information in Work Order to optimize task completion.
- Automated Notifications
- Keep everyone informed at every stage with automatic status updates and assignment alerts.
- Appointment Scheduling
- Schedule an appointment if the team require access to restricted and occupied area for further assessment. Get notified once the appointment is accepted and completed.
Benefits of ServeDeck
Work Request
Improved communication and collaboration
This module gives building occupants a platform to reach out to maintenance team, thus, providing transparency among tenants, staff, and management.
Enhanced tenant satisfaction
With proactive response from building manager and prompt status update via system, tenant will have positive tenant experience.
Better request management and prioritisation
Not all request should be converted into Work Order. Assess requests with approval before creating work orders, allowing maintenance team to focus on critical tasks.
Optimized resource allocation
With all the details and information provided in Work Request, building manager able to plan for resource effectively.
Data-driven insights
Track trends, identify areas for improvement, and make informed decisions based on historical data.