Feedback
Your best way to collect your Tenant Feedback Forms
How ServeDeck Feedback module helps you as a building manager who is managing a operation team, tenants and residents?
The ServeDeck Feedback module is a powerful tool that helps you collect complaints, suggestions, and other feedback from your residents and tenants.
ServeDeck Feedback module helps you:
- Gather valuable tenant feedback: Create custom Feedback forms for Customer Service Feedback, Customer Satisfaction Surveys, and more.
- Boost tenant engagement: Encourage tenant to provide feedback through user-friendly forms and auto-notifications.
- Prioritise and resolve issues: Track the status of feedback, create work orders directly from submissions, and ensure timely resolution.
- Gain actionable insights: Analyse feedback trends to identify areas for improvement and make data-driven decisions.
- Improve tenant satisfaction: Proactively address tenant concerns and demonstrate your commitment to their well-being.
Servedeck
Tenant Feedback features
- Customisable Feedback forms
- Create Feedback forms like Customer Service Feedback, Customer Satisfaction Surveys tailored to your specific needs, including multiple question types, location fields, and satisfaction ratings.
- Direct work order creation
- Convert feedback into work orders with a single click, streamlining the resolution process.
- Feedback tracking and status updates
- Monitor the progress of each feedback item and keep tenants informed with automatic notifications.
- User-friendly interface
- Submitting and responding to feedback is simple and intuitive for both tenants and managers.
- Detailed reporting
- Gain valuable insights into tenant feedback trends with comprehensive reports.
Benefits of ServeDeck
Tenant Feedback
Increased tenant satisfaction
Address tenant concerns promptly and effectively, leading to happier and more engaged tenants.
Identify and address issues early
The Feedback Module helps you identify potential problems before they become bigger issues, saving you time and money.
Better quality service
Streamline the feedback process and resolve issues faster that can help you provide better service to your tenants or residents.
Enhanced communication
Foster better communication between tenant and management by providing a dedicated channel for feedback.
Simplify your workflow
The Feedback Module automates many tasks, such as sending notifications and generating reports, saving you time and effort.