Performance Management
Improve Service Quality with Accurate Performance Management
Tired of guesswork and gut feelings when it comes to performance monitoring? Set the pace with laser-focused KPIs, those handy benchmarks that define success with ServeDeck Performance Management Module. And if they miss the mark? ServeDeck can automatically generate detailed APD reports showing exactly where financial adjustments or other corrective actions.
ServeDeck's Performance Management Module empowers you to monitor progress in real-time, generate detailed reports, and incentivize optimal performance through automated APD deductions. Set custom KPIs for customer satisfaction, employee engagement, and any other factor critical to your success. ServeDeck helps you build stronger vendor relationships, optimize service delivery, and achieve exceptional outcomes together.
Servedeck
Performance Management features
- Predefined Performance Metrics
- ServeDeck have identified some of the most commonly used metrics in Facility Management and auto calculate it with data available in the system.
- Easy to use template for clear and measurable target
- Whether it is individual, departmental or service provider, define precise expectations for each KPI, ensuring everyone is on the same page and working towards shared goals.
- Ascertained Performance Deduction (APD)
- Simplify the APD calculation process by utilising the same KPI template with APD feature enabled for seamless Performance Management process for Service Provider.
- Monthly Payment Value (MPV) Adjustment
- When it comes to Service Provider, their performance metrics will remain throughout their contract but their monthly payment need to be adjusted over period. Easily make the adjustment when generating the APD result.
- Performance reports
- Generate comprehensive reports that analyze KPI achievement, identify areas for improvement, and track progress over time.
Benefits of ServeDeck
Performance Management
Enhanced service quality
Ensure your service providers are consistently meeting your expectations, leading to happier customers and improved business outcomes.
Transparent communication
Foster open communication with your service providers by sharing clear performance data and actionable feedback.
Track Progress with Precision
Time-saving automatic data collection and providing real-time performance tracking via dynamic dashboards and reports.
Streamlined operations
Eliminate manual tasks and paperwork, freeing up resources for strategic initiatives.
Data-driven decision making
Make informed choices about service providers and contracts based on real-time performance data.